1. What is the check-in time?
Our standard check-in time is from 3:00 PM. We will send you the arrival instructions in advance to ensure a smooth check-in experience. If you need to check in earlier, please contact our team to check availability.
2. How does the check-in process work?
Before your arrival, you will receive all the necessary instructions to access the property, including entry details and relevant information for your stay. Please make sure to share your arrival details with us in advance to help us coordinate the process.
3. What is the check-out time?
Check-out is by 11:00 AM. Please respect this time so we can prepare the property for incoming guests. If you need a late check-out, please contact our team in advance. Late check-out is subject to availability.
4. Are pets allowed?
No, pets are not allowed in our properties. This policy helps us maintain clean and comfortable spaces for all our guests.
5. Can visitors or people not included in the reservation enter the property?
No. Only guests included in the confirmed reservation are allowed to access and stay at the property. Visitors and unauthorized guests are not permitted without prior approval from our team.
6. Are parties or events allowed?
No, parties, events, or gatherings that may disturb neighbors are not permitted. We ask all guests to respect the house rules and maintain a peaceful environment throughout their stay.
7. Is smoking allowed inside the property?
No, smoking is strictly prohibited inside the property, including traditional cigarettes and electronic cigarettes. Please respect this rule to maintain a clean and pleasant environment.
8. What should I do if I experience a problem during my stay?
If you experience any issues or need assistance during your stay, you can contact our team via WhatsApp or through our available contact channels. We will do our best to help you resolve the issue as quickly as possible.
9. What happens if I need to cancel my reservation?
Cancellation and refund conditions depend on the rate selected and the terms of your reservation. We recommend reviewing the applicable cancellation policy before confirming your booking. If you have any questions, please contact our team.
10. Do I need to clean the property before checking out?
Please leave the property tidy, remove all personal belongings, and dispose of any rubbish according to the check-out instructions. Specific departure instructions will be provided before your check-out.
11. Are bed linen and towels provided?
Yes, bed linen and towels are provided for registered guests, depending on the property’s amenities and conditions. If you need additional items or have any questions, please contact us before your arrival.
12. How can I contact the team during my stay?
You can send us a message via WhatsApp for any questions regarding your reservation, arrival, or stay. Our team will respond as soon as possible during our business hours.
13. Is late check-in available?
Yes, check-in after 11:00 PM can be arranged for an additional fee of USD 20. In this case, we will coordinate with a designated person to welcome you upon arrival and provide access to the property. Please notify us in advance so we can make the necessary arrangements.
